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Você já imaginou não saber fazer uma reclamação? Agora não precisa! Aprenda nesta lição como reclamar quando algo não é do seu agrado!
1 . Você ouvirá algumas pessoas fazendo reclamações. Relacione as expressões abaixo com cada uma das reclamações.
a) too much
b) too big
c) too hot
d) too tired
e) too cold
Word power
Você pode usar as expressões seguintes quando reclama de alguma coisa.
I am very unhappy about …
I’m afraid that …
I must complain about …
I don’t like …
I object to …
I can’t stand …
Use esta expressão em situações informais:
I am fed up with …
2 . Ouça a gravação novamente. Quais das palavras e expressões do quadro Word Power foram usadas?
3 . Leia a carta de reclamação escrita por Kevin Peel e responda às perguntas a seguir.
Dear Sir,
I recently bought a mobile phone from your shop and the staff told me that it would be rent free for three months. However, after a month I received a bill for the rental. I spoke to your staff on the phone and was told that this must be a mistake. They said they would make sure that the mistake was corrected. Then this week I received another bill for the rental. I also received a letter asking for the rent for the first month and telling me that if this is not paid immediately then the phone line would be cut.
I am very unhappy about this situation and would be grateful if you could let me know as soon as possible what you will do to resolve the matter.
Yours sincerely,
Kevin Peel
1 What is Kevin complaining about?
a) His mobile phone doesn’t work.
b) He has received a bill for the rent.
c) The shop won’t change his phone.
2 The staff promised to
a) give him money back.
b) pay the bill for him.
c) correct the mistake.
3 What happened this week?
a) They cut the phone line.
b) He received another bill.
c) The rental was increased.
4 Kevin is very annoyed because he thought
a) he paid too much for the phone.
b) the staff were rude to him.
c) he had three months free rental.
Grammar: would and will
Lembre-se: would pode ser usado em vez de will no discurso indireto. Por exemplo, se alguém diz:
I will come tonight
isso pode ser reportado como:
He said he would come tonight.
Encontre exemplos desse uso de would em discurso indireto na carta do exercício 3.
4 . Passe as frases abaixo para o discurso indireto usando would.
1 I will drive my sister to the cinema.
I said …………………………
2 We will visit some friends on the way.
We said …………………………
3 They will live in Paris after the wedding.
They said …………………………
4 Will you be in for dinner tonight?
She asked if …………………………
5 I will not stay there on my own.
I said …………………………
6 Will you stop singing that song?
He asked if …………………………
20 minutes+
Complete as frases (1–6) com as palavras do quadro abaixo.
afraid | object | unhappy | complain | don’t like | fed up
1 I am totally …………………… with the bad service your company has given.
2 I am very …………………… about the way you did not deliver the furniture on the date we agreed.
3 I …………………… having to stay at home every day waiting for the delivery van.
4 I …………………… to the way your staff spoke to me on the phone.
5 I’m …………………… that it is impossible to understand the instruction booklet.
6 I must …………………… about the quality of the furniture you sent me.
Word Bank
bill (substantivo) = conta
booklet (substantivo) = livreto
delivery van (substantivo) = van de entregas,
rental (substantivo) = aluguel
resolve (verbo) = resolver
Respostas:
Exercício 1
Speaker 1-b
Speaker 2-e
Speaker 3-c
Speaker 4-a
Speaker 5-d
Exercício 2
Speaker 1: I’m afraid that …
Speaker 2: I can’t stand …
Speaker 4: I don’t like …
Speaker 5: I’m fed up with …
Exercício 3
1-b; 2-c; 3-b; 4-c
Exercício 4
1 I said I would drive my sister to the cinema.
2 We said we would visit some friends on the way.
3 They said they would live in Paris after the wedding.
4 She asked if I would be in for dinner tonight.
5 I said I wouldn’t stay there on my own.
6 He asked if she would stop singing that song.
20 minutes+
1 fed up
2 unhappy
3 don’t like
4 object
5 afraid
6 complain