Caso você comprasse um produto com defeito, saberia realizar a troca em inglês? Nesta aula do nosso curso online de inglês, você aprenderá o que dizer nessa situação e outras lições ligadas a esse tema.
1 . Observe as fotos. O que você acha que está acontecendo?

2 . Ouça e leia o diálogo. Consulte as palavras no Word Bank, se necessário.
SALES ASSISTANT: Do you need any help?
CUSTOMER: Yes, actually. I bought these jeans last week and they’re too small.
SALES ASSISTANT: Oh, that’s a pity. Do you want to exchange them or do you want a refund?
CUSTOMER: Have you got a size twelve?
SALES ASSISTANT: I think so. Let me see. Yes. Here we are. Would you like to try them on?
CUSTOMER: Yes, please.
SALES ASSISTANT: The changing rooms are over there.
CUSTOMER: Thank you.
(5 minutes later)
SALES ASSISTANT: How are the jeans?
CUSTOMER: Fine. They fit really well.
SALES ASSISTANT: Good. Yes, they look very nice on you. So that’s just a straight exchange then. Have you got the receipt?
CUSTOMER: Here it is.
SALES ASSISTANT: Thank you. Now let me put them in a bag for you.
CUSTOMER: Thanks.
How to say it
Nós
juntamos as palavras quando falamos. Quando há um som de consoante no
fim de uma palavra e uma vogal no início da palavra seguinte, juntamos a
consoante com a vogal.
Do you need any help?
Yes, actually.
3 . Ouça o diálogo novamente e anote as palavras que você percebe que
estão se juntando.
4 . Agora responda às perguntas sobre o diálogo na loja.
1 Why has the customer brought back the jeans?
2 What does the sales assistant suggest?
3 What does the customer want to do?
4 What size does the customer ask for?
5 Why is the customer happy with the new jeans?
6 What does the sales assistant need before she can exchange the jeans?
Grammar: too
Usamos too + adjetivo para dizer que alguma coisa tem mais determinada qualidade do que é necessário ou aceitável.
The jeans are too small. (O jeans é muito pequeno.)
The flat is too expensive. (O apartamento é muito caro.)
The weather is too cold. (O tempo está muito frio.)
5 . Associe as duas colunas para formar frases completas.
1 My feet hurt
2 Are you
3 I didn’t want the roses
4 He likes the room
5 There are
6 She said the sea was
a) but he thinks the house is too noisy.
b) too cold for going swimming.
c) too many people on the train.
d) because my shoes are too small.
e) as they were too expensive.
f) too young to hire a car?
20 minutes+
Escolha palavras do quadro abaixo para completar as frases.
fit | receipt | refund | jeans | exchange
1 Can I ……………… the red sweater for the blue one?
2 The shop will ……………… your money if it doesn’t fit.
3 You need to give them the ……………… if you want to take it back.
4 These ……………… are too big for me.
5 Do you think they ……………… me?
Word Bank
exchange (verbo) = trocar
fit (verbo) = ajustar-se a, ficar bem em
jeans (substantivo) = calça jeans
receipt (substantivo) = recibo
refund (substantivo) = reembolso
Respostas:
Exercício 4
1 The jeans are too small.
2 She suggests an exchange or a refund.
3 She wants an exchange.
4 She asks for a size twelve.
5 They fit really well.
6 She needs the receipt.
Exercício 5
1-d; 2-f; 3-e; 4-a; 5-c; 6-b
20 minutes+
1 exchange
2 refund
3 receipt
4 jeans
5 fit